About Us:
Blue Light CCTV is a leading provider of advanced security solutions, committed to ensuring safety and protection for our clients. We are looking for a dynamic and highly organised individual to join our team as a Helpdesk Call Centre & Office Administrator. If you’re passionate about customer service, efficient in administrative tasks, and thrive in a fast-paced environment, we’d love to hear from you!

Key Responsibilities:

• Helpdesk Support: Manage incoming calls and emails, providing first-line support to clients and directing queries to the appropriate departments.
• Customer Service: Ensure a high level of customer satisfaction by addressing client inquiries promptly and professionally.
• Office Administration: Oversee general office operations, including managing supplies, filing, and handling correspondence.
• Scheduling & Coordination: Assist in scheduling service appointments, coordinating with field teams, and ensuring timely follow-ups.
• Data Entry: Maintain accurate records in our systems, including client details, service logs, and inventory management.
• Support Team: Provide administrative support to the management team, including preparing reports, documents, and presentations.

Skills & Qualifications:

• Experience: Previous experience in a call centre, helpdesk, or administrative role is preferred.
• Communication: Excellent verbal and written communication skills.
• Organisation: Strong organisational skills with the ability to multitask and prioritise effectively.
• Technology: Proficiency in MS Office Suite (Word, Excel, Outlook) and experience with CRM systems.
• Problem-Solving: Ability to think on your feet and resolve issues efficiently.
• Flexibility: Willingness to work a mixture of day and night shifts as required.
• Team Player: A positive attitude with the ability to work collaboratively in a team environment.

Why Join Us?

• Growth Opportunities: Be part of a growing company with opportunities for career advancement.
• Supportive Environment: Work in a supportive and dynamic team.
• Competitive Salary: We offer a competitive salary package based on experience.

How to Apply: If you’re ready to take on a new challenge and make a difference in our team, please send your CV and a cover letter to info@bluelightcctv.com. Be sure to include “Helpdesk Call Centre & Office Administrator Application” in the subject line.